governing transactions between Bow Well Antiques and customers buying goods through our web pages.
Goods may be ordered by completing the purchase order form on to the appropriate site. If we are able to fulfil your order we make an offer to sell. Your acceptance of that offer constitutes a sale.
The goods shall be as described on the site at the time of ordering. A hard copy of the description should be taken from the site, and a copy will be kept with our records.
Our descriptions and photos, where published, are a fair indication of the condition of the goods, but are, by their nature, subjective to some extent.
Any claim that the goods do not reasonably meet your expectation based on the description and photographs, should be made immediately on receipt. (disclaimer)
All goods are insured by us. A charge of 3% of the purchase price is added to the invoice to cover this. In exceptional cases, as shown in the description, insurance may have to be quoted separately.
To confirm the sale, an invoice will be sent by e-mail. Payment may be made by credit card, bank transfer, cheque or other method by arrangement. Credit card sales are covered by normal arrangements with credit card companies. Any money received under bank transfer is held in a trust (escrow) account awaiting notification from the customer that the goods have been received, and are accepted as described.
Notification of dispatch will be by e-mail. If no further communication is received from the purchaser, after three weeks (21 days from dispatch) the purchaser will be deemed to have accepted the goods and the sales proceeds , less our charges, will be transferred from the trust account to the seller.
It has always been our policy to settle any dispute to our customers complete satisfaction and maintain good will please see disputes procedure below.
All prices are quoted in pounds sterling, and payment should be made in that currency. The price is the same world-wide, and is 'net'. If paying by bank transfer, please ensure that all bank charges are charged to you, so that we receive the full amount set out on the invoice.
ET is registered under the margin scheme for second-hand goods and antiques. No VAT (TAV) is therefore reclaimable by the purchaser in any state of the European Union. An invoice will be issued stating the price paid.
This agreement has to be read as a whole.
This agreement is governed according to the law in Scotland.
Problems may arise in two categories:
If you have a genuine complaint about the quality or authenticity of the goods which could not reasonably have been inferred from the published description (and photograph if applicable), please email us as soon as possible.
In any event, notification should be made before the 21 day limit explained in paragraph 7 of the terms & conditions.
Until the dispute is settled your payment will be retained in the trust account. In the event that no settlement is reached, the goods must be returned by our specified carrier using the same packaging by which they were originally sent. The cost of return transport charges and insurance will be charged to the seller, and once the goods have been received back, the purchase price, less outward transport charges will be refunded to the purchaser.
As both parties stand to lose in the event of goods being returned in these circumstances, the onus is on the seller not to try to conceal material defects, and on the purchaser not to quibble over trivial defects.